LÖSUNG|N

City of Hanover

Service desk procurement for schools

LÖSUNG N Referenz Stadt Hannover Motiv: Skyline von Hannover

Service

Service desk procurement for schools

Customer

City of Hanover

Customer segment

Public sector / local government

Sector

Education

Challenge

The City of Hanover wanted to introduce an IT service management solution and procure a first-level support provider for more than 100 schools and over 50,000 users. The goal was to set up a structured service desk, define clear, best-practice processes, and ensure high service quality for teachers and school staff across all locations.

LÖSUNG N Referenz Service Desk Beschaffung Schulen in Hannover Motiv: Teacher Teaching Diverse School Kids Using Laptop In Classroom

Solution

Together with the city, we analyzed the requirements for first-level support and defined the target service-desk model.

We supported the entire tendering process and, with specialist procurement lawyers, ensured a legally compliant implementation.

The service desk was introduced quickly and is now operating in line with ITIL® standards.

Requests from more than 50,000 users are recorded, qualified, and processed systematically.

Processes are faster, and schools receive reliable, professional IT support.

Projects facts

>100

schools supported

>50,000

users served

“With LÖSUNG|N we found a first-level provider who now relieves our service management by qualifying and categorizing incoming requests.
The cooperation was highly professional and has measurably improved our processes.”

Dastin Röder
Head of School IT | City of Hanover