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Today, companies face the challenge of making communication with customers consistent, efficient and future-proof across all channels. Falk Möller explains why modern service communication is a strategic success factor for companies and what is important in projects, from tendering to the introduction of new solutions – including AI, bots and speech analysis.

The turn of the year is a good time to pause and ask ourselves: Where do we stand as an organisation when it comes to artificial intelligence? Our workshop offering for executives supports you in getting started in a structured way.

Dear customers, friends, and business partners! We would like to express our sincere gratitude for your trust, excellent cooperation, and open communication. We wish you a Merry Christmas and a relaxing time with your loved ones. We look forward to advancing your ideas and creating new things together in the new year!

The German Bundestag has passed the NIS 2 Implementation Act – and many companies and public institutions are now facing significantly higher requirements. Is your company well prepared? We have provided a checklist for you.

The use of cloud solutions in the public sector is growing rapidly. At the same time, requirements for security, transparency, and regulatory compliance are increasing.

AI is already part of everyday work. Employees use tools such as ChatGPT or Microsoft Copilot for research, drafting, and analysis. This increases productivity and creates a new scope for innovation. Companies that ignore AI risk falling behind.