IT Service Management
IT services are no longer just technical support. They are a business success factor. With rising demands on availability, security and flexibility, IT service management (ITSM) must define, run and improve processes in a controlled way.
In reality, ITSM introductions are complex. They affect how an organisation handles incidents, service requests, changes, and service portfolios. Multiple stakeholders, different interests, and high organizational complexity make ITSM projects demanding.
Our experience and approach
We work with internationally recognized standards such as ITIL®. Our consultants are ITIL®-certified and align IT services with business objectives. We model processes in BPMN 2.0 so that they are operable, not only documented.
For us, ITSM includes business continuity management (BCM), emergency management, cybersecurity, and security incident processes. These must not only be described but also practiced. Clean processes are often the key to staying operational in critical situations, meeting reporting requirements, and enabling fast decisions between business and IT.
What sets us apart
We combine methodological strength with experience in medium-sized and large organizations. We embed processes, establish governance, and keep them lean. The result is robust, efficient, and resilient service and security processes.
